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Here are the questions I get asked most often — I hope they help! If you have something else on your mind, just get in touch at [email protected] and I’ll get back to you within 1-2 business days
No — just share what you have and we’ll work with it.
Your order will be ready within 2 weeks of receiving your family data.
We post anywhere in Australia and internationally on request – email us for a quote.
You’ll receive a digital proof to review before anything is printed — changes can be made at that stage
We’ll arrange a replacement at no cost.
Because each piece is custom made, we don’t accept returns — but you’ll approve a proof before printing so you know exactly what you’re getting
No problem at all — family research is always evolving! We offer an amendment service so you can update your tree as your research grows. Simply get in touch and we’ll discuss the changes and arrange a reorder with your updated information.
Yes! We offer reprint services so you can order extra copies of your completed tree at any time. These make wonderful gifts for other family members. Get in touch for reprint pricing.
Absolutely — this is one of our most popular options! We offer a sibling edit service, which means your brother or sister can order their own version of the tree with their name on the trunk rather than yours. It’s a beautiful way for the whole family to have their own piece. Get in touch to find out more.
Simply mention their referral code in your initial enquiry and we’ll take care of the rest.
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